Tenants' guide

Contents

• Understanding your council tenancy

  Includes your tenancy agreement, mutual exchange, tenancy succession, downsizing and how to end your tenancy

• Paying your rent and bills

  Includes ways to pay your rent, what to do if you’re worried about money, paying for utilities and how to tell us you’ve moved

• Repairing or improving your home

  Includes how to report repairs or mould, responsibility for repairs and how to request permission for alterations

• Reporting noise and antisocial behaviour

  Includes how to report noise and antisocial behaviour and support options if you’re experiencing domestic abuse

• Staying safe and secure in your home

  Includes fire and building safety advice, crime prevention and reporting, home insurance and what to do if your keys or fobs are stolen

• Getting support to help you live well at home

  Includes help with your tenancy, home adaptations, advice if you need to move and help to access information online

• Managing your gas, electricity and water

  Includes what to do if there’s a leak, how to access heat meters and how to reduce your bills

• Accessing communal and estate services

  Includes caretaking services, parking on estates and how to rent a shed or garage

• Getting involved in your community

  Includes options to connect with your neighbours, shape your neighbourhood and improve housing services