Tenants' guide
Find services and support to help you manage your tenancy in Camden.
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Contents
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Understanding your council tenancy
Includes your tenancy agreement, mutual exchange, tenancy succession, downsizing and how to end your tenancy
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Paying your rent and bills
Includes ways to pay your rent, what to do if you’re worried about money, paying for utilities and how to tell us you’ve moved
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Repairing or improving your home
Includes how to report repairs or mould, responsibility for repairs and how to request permission for alterations
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Reporting noise and antisocial behaviour
Includes how to report noise and antisocial behaviour and support options if you’re experiencing domestic abuse
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Staying safe and secure in your home
Includes fire and building safety advice, crime prevention and reporting, home insurance and what to do if your keys or fobs are stolen
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Getting support to help you live well at home
Includes help with your tenancy, home adaptations, advice if you need to move and help to access information online
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Managing your gas, electricity and water
Includes what to do if there’s a leak, how to access heat meters and how to reduce your bills
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Accessing communal and estate services
Includes caretaking services, parking on estates and how to rent a shed or garage
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Getting involved in your community
Includes options to connect with your neighbours, shape your neighbourhood and improve housing services