Managing your gas, electricity and water
Understand what to do in an emergency, how to access meters in locked areas and how to reduce your energy bills.
Gas supply
Your gas supply comes from our network or from a supplier of your choice.
As a tenant you should know:
- what to do if there’s a gas leak
- how to get appliances installed and serviced safely
Find out more about the gas supply in your council home.
Water supply
As a tenant you should know:
- where your stopcock is
- what to do if there is a leak
- how to protect against frozen pipes
Find out more about the water supply in your council home.
Metered heating and electricity
Heat meters
If you’re on the Camden’s district heating network, you may have a heat meter. This measures the energy used to heat your home and, in some cases, hot water. Find out more about bills and charges.
Gas meters
If you’re on Camden’s bulk gas network, you may have a gas meter. This measures the gas usage for heating your home, hot water and cooking gas. Find out more about bills and charges.
Access electricity meters in locked areas
Electricity meters are owned by energy providers and may be in locked cupboards in communal areas.
You may need us to provide a meter reading for you, or your energy provider may need to access the meter. Find out how to request access to meters in locked areas.
Reducing energy bills
We know that keeping your home warm can be difficult, especially over the colder months. Find out more about:
Worried about money
If you’re worried about money, you should contact us as soon as possible. We’re here to help. Find out more about:
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Explore options to get involved
There are lots of opportunities to get involved in your local neighbourhood or to work with us to improve housing services. You can:
- join a residents panel
- set up a Tenant and Resident Association (TRA)
- apply for a grant to improve your neighbourhood
Find out how to get involved.