Accessing communal and estate services

We work with you to keep communal areas and estates clean and safe. 

Caretaking services 

Our caretaking team are responsible for cleaning estates and communal areas. 

Find out more about caretaking services.   

Reporting a communal repair 

Report a repair 

Before reporting a communal repair issue, check if it’s been reported. If not, you can report online. 

Check if your neighbours have the same issue 

If a power cut is affecting your entire estate, report it to UK Power Networks.  

If there's no mains water to your block, contact Thames Water on 0800 316 9800.   

Parking on an estate 

If you want to park on a housing estate, you’ll need to apply for a parking permit. You cannot apply if you: 

• live on a car-free development 
• are in rent arrears 

If you want to park on a street, you can apply for a resident permit.  

Renting a garage 

You can apply to rent a garage on an estate if there are no parking spaces, or if you need to store belongings and you cannot rent a shed. 

Renting a shed 

You can apply to rent a shed on an estate to store your belongings. This may be helpful if you’re overcrowded. 

Do not store anything that may be a fire risk. 

Safety on your estate 

Your safety is a priority for us. Find out more about: 

• reporting antisocial behaviour 
• fire safety in communal areas 
• e-bikes and e-scooters 

Website translation and accessibility options 

You can adapt our content to meet your needs using free tools to support: 

• vision  
• hearing  
• motor skills 
• translation 

Explore options to get involved 

There are lots of opportunities to get involved in your local neighbourhood or to work with us to improve housing services. You can: 

• join a residents panel 
• set up a Tenant and Resident Association (TRA) 
• apply for a grant to improve your neighbourhood 

Find out how to get involved.