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Staying safe and secure in your home

Your safety is a priority for us.  

If there is an immediate risk to your safety, you should always call 999. 

Fire and building safety 

How to reduce the risk of fire 

Our fire safety advice includes: 

Read more about fire safety advice for your council home. 

If you have a cognitive impairment or mobility issue, you can ask for help to leave your building in an emergency. You can also request a Person-Centred Fire Risk Assessment.  

Fire safety in communal areas 

Communal areas and exits need to be kept clear so that you and your neighbours can escape in the event of a fire. You can find out what can be stored in communal areas. 

We carry out regular fire safety checks in communal areas, including fire risk assessments, communal alarms and electrics. Find out more about fire checks in communal areas. 

If you live in a high-rise building, you can find your fire safety information pack or fire risk assessment. 

Report a concern 

If something is broken or not working properly, you should report a repair. 

For general fire safety advice, email [email protected] or call 020 7974 1964. 

If you live in a high-rise building, you can contact your Building Safety Manager by email [email protected] or call 020 7974 2585. 

Answering the door to strangers 

Council officers, contractors and utility company employees carry identity cards. If you’re unsure about someone on your doorstep, ring their office before you let them in. A genuine visitor will always understand.   

Noise, harassment or antisocial behaviour 

All council tenants should be able to enjoy their home free from noise, harassment or antisocial behaviour. Find out how to report: 

Domestic abuse  

If you’re experiencing domestic abuse or are concerned about someone else, there is help available.  

Crime prevention and reporting   

If you’re concerned about crime, you can find out what’s happening in your area on the Metropolitan Police website. 

Crime prevention advice 

The Metropolitan Police have advice about: 

If you’re burgled 

If an attempted break-in or burglary causes damage, you’re responsible for replacing broken glass or glazing if you do not have a crime reference number (CAD). You should:  

  • report it to the Police to get a CAD number 
  • contact us on 020 7974 4444 to report the incident and provide us with the CAD number    

Contents insurance 

As your landlord, we’re responsible for insuring your building. You’re responsible for insuring the contents of your home.   

Find out more about contents insurance for tenants. 

Stolen keys or fobs 

We do not keep spare keys to your home. If your front door keys are lost or stolen, you must replace them yourself. If your keys are lost or stolen at the same time as items with your address, you should change your locks.   

Find out more about ordering replacement keys and fobs. 

Website translation and accessibility options 

You can adapt our content to meet your needs using free tools to support:

Explore options to get involved 

There are lots of opportunities to get involved in your local neighbourhood or to work with us to improve housing services. You can: 

  • join a residents panel 
  • set up a Tenant and Resident Association (TRA) 
  • apply for a grant to improve your neighbourhood 

Find out how to get involved.