Get help to leave your home in an emergency
If you have a disability or health condition, you can ask for help to leave your home in an emergency, such as a fire.
Who this support is for
You can get help if you’re a council tenant and live in a block of flats. You must have at least one of the following:
- a sight or hearing impairment
- physical mobility issues, for example, if you struggle with stairs
- a cognitive condition
How to ask for help
You can complete the form yourself or fill it in on behalf of someone else.
How we use your personal information
We use your personal information to help keep you safe. We keep it secure and only use it when necessary.
This may include:
- referring you for a Person-Centred Fire Risk Assessment (PCFRA)
- sharing your address with the London Fire Brigade in an emergency
What happens next
A Fire Safety Advisor will contact you to discuss the next steps. This may include arranging a Person-Centred Fire Risk Assessment (PCFRA) to see if you need any extra safety measures in your home.
If you need help to leave a high-rise building, we’ll record your flat and floor numbers in the building’s Secure Information Box (SIB). The fire service uses this during an emergency to find residents who need help. You can check if you live in a high-rise building.
If your circumstances change
Contact our fire safety advisors if your needs change or if you move home so they can update your details.
- email [email protected]
- phone 020 7974 1964 - leave your name and contact details