Skip to main content

beta This is the improved Camden website. Tell us what you think.

PlusBus accessible minibus service

PlusBus Door-to-Door is designed for people who cannot use standard public transport to travel around. The bus will pick you up from your home and drop you as close as possible to the place you want to travel to. PlusBus uses fully accessible minibuses which can be booked to make journeys within the borough of Camden for almost any reason you wish, such as:

  • shopping at a shopping centre or supermarket
  • visiting friends
  • recreation, like attending clubs
  • doctors and health centre appointments
  • hospital visiting

The service relies on people sharing the same or similar journeys in order to be cost-effective and therefore journeys may not be as direct as a taxi journey may be. But, journeys are rarely lengthy. 

Who can apply

You can apply to use PlusBus if you live in Camden and you:

  • receive the Higher Rate Disability Living Allowance for getting around
  • have 8, 10 or 12 points for the moving around component of Personal Independence Payment (PIP)
  • receive a pensioners' mobility supplement
  • are severely sight impaired or partially sighted and have a CVI certificate
  • have a long-term mobility problem preventing you from using public transport. You may need to complete a mobility assessment with an occupational therapist first
  • currently hold a Blue Badge
  • currently hold a Taxicard

How to apply

To apply to use PlusBus, complete the application form. Print it out to complete, or email us to request a printed form to be posted to you.

Send the completed form to us by:

  • email at [email protected]. 
  • post at Concessionary Travel, London Borough of Camden, PO Box 64175, London, WC1A 9BY

Once you've applied, we'll respond to you within 15 working days.

Help with your application

If you need help applying for any concessionary travel pass or badge, you can: 

  • ask a family member or friend complete the application form for you 
  • call us on 020 7974 6435, Monday to Friday, 9am to 5pm
  • email us at [email protected]
  • go to our face-to-face sessions

Face-to-face sessions

Our Concessionary Travel department hold face-to-face sessions every Tuesday at:  

  • 5 Pancras Square, Kings Cross, N1C 4AG, in the ground floor reception area, from 10am to 4pm 
  • Queens Crescent Library, 165 Queen's Crescent, NW5 4HH, from 11am to 4pm 

During these sessions we can help you: 

  • to submit an online application form 
  • with documents to support your application 
  • make enquiries about an existing application 

You can drop-in or you can book an appointment by:

You can bring a friend, relative or professional to act as your advocate or representative. They can help you understand what's happening and make sure your voice is heard. Find out more about our advocacy policy, including our policy on unreasonable behaviour.

Get in touch

If you have any questions or want support, you can contact us by:

  • phone on 020 7974 6435, Monday to Friday, 9am to 5pm
  • email at [email protected]
  • post to Camden Accessible Travel Solutions, London Borough of Camden, PO BOX 64175, WC1A 9BY