Your stories
John, Third Age Project
John is a member of the Third Age Project (TAP) where he also volunteers as a Learning German teacher. John is a Camden resident, however as he lives part-time in Germany, he holds much of his teaching delivery online. Joining remotely through Zoom, he has a dedicated number of 7 students who attend either in-person at the community centre, or online.
Before John received a digital device from Camden's Digital Inclusion Network, kindly donated by Marlborough Highways part of their social value commitment to Camden, John relied on an old laptop that was heavy, outdated, and operated slowly. This made it difficult to organise teaching material and deliver online sessions effectively.
Since receiving the tablet, John has said he feels an improvement in organising learning materials and communicating digitally to the students. His experience over Zoom has also improved, reporting better picture and sound quality which allows for more engagement. This has helped John feel connected to the students and his fellow TAP community, even when he is miles away.
“I look forward to the Monday lessons, it motivates me. It’s a good reason to get out of bed. I enjoy teaching and motivating/helping the students’ progress.”
As an existing Android user, the familiarity with the operating system has been helpful in John’s confidence. While technology can be difficult and present some challenges, such as delaying the class, John has expressed ongoing support from TAP staff has been helpful and he is keen to continue building his digital skills as the device has been a great tool in supporting this.
Fiona, Digital Champion
Fiona was born in Camden and is a UCL student. With strong roots in the local community and an active student life in Camden, Fiona brings a unique perspective to the Digital Champion network, connecting residents, students, and local services through digital support.
Fiona first met the Digital Inclusion team at the UCL Volunteering Fair in 2024. She spoke to another Digital Champion, which further inspired her to apply.
Fiona quickly became an active and reliable Digital Champion, attending sessions across the borough. This included in her own neighbourhood, where she supported people she already knew.
As a volunteer, Fiona has delivered workshops on digital topics, including online safety. She has also managed distribution sessions, where devices are given out to residents. Through this, Fiona helped identify residents who needed more help from the Digital Inclusion team.
In 2025, Fiona represented the Digital Inclusion team at the UCL Volunteering Fair, encouraging fellow students to join as Digital Champions. Fiona was also recognised as the Digital Champion of the Year.
"I really enjoy helping people and learning from their life experiences, so this has been an experience I value greatly. Undertaking this volunteering role exceeded my expectations, and it has been incredibly rewarding to make a difference."
Fiona’s journey highlights the powerful role that volunteers can play in tackling digital exclusion. Her story is a strong example of how the Digital Champion network creates impact for residents, volunteers, and the wider Camden community.