Skip to main content

beta This is the improved Camden website. Tell us what you think.

Taxicard

If you have serious mobility impairment or have difficulty in using public transport, you can apply for a Taxicard. This gives subsidised transport in licensed London taxis and private hire vehicles.

The maximum cost reimbursed and the fare limit depends on the time of the trip.

Who can apply

You can apply if you live in a London borough and you:

  • receive the Higher Rate Disability Living Allowance for getting around
  • have 8, 10 or 12 points for the moving around component of Personal Independence Payment (PIP)
  • receive a pensioners' mobility supplement
  • are registered blind or severely sight impaired and have a CVI certificate

You can also apply if you have a long-term mobility problem preventing you from using public transport. You may need to complete a mobility assessment with an occupational therapist.

You cannot apply if you have a Non-Visible Disability or a temporary mobility condition.

How to apply 

To apply for the London Taxicard scheme, complete the application form. Print it out to complete, or email us to request a printed form to be posted to you. You must include a photograph with your application form. 

Send the completed form and a photograph to us by:

  • email at [email protected]. 
  • post at Concessionary Travel, London Borough of Camden, PO Box 64175, London, WC1A 9BY

If your application is successful, you'll need to pay £11. The Taxicard will be sent to you within 14 days.

Help with your application

If you need help applying for any concessionary travel pass or badge, you can: 

  • ask a family member or friend complete the application form for you 
  • call us on 020 7974 6435, Monday to Friday, 9am to 5pm
  • email us at [email protected]
  • go to our face-to-face sessions

Face-to-face sessions

Our Concessionary Travel department hold face-to-face sessions every Tuesday at:  

  • 5 Pancras Square, Kings Cross, N1C 4AG, in the ground floor reception area, from 10am to 4pm 
  • Queens Crescent Library, 165 Queen's Crescent, NW5 4HH, from 11am to 4pm 

During these sessions we can help you: 

  • to submit an online application form 
  • with documents to support your application 
  • make enquiries about an existing application 

You can drop-in or you can book an appointment by:

You can bring a friend, relative or professional to act as your advocate or representative. They can help you understand what's happening and make sure your voice is heard. Find out more about our advocacy policy, including our policy on unreasonable behaviour.

How to appeal a refused application

If your application is refused (rejected), you have the right to appeal and ask for a review of the decision.

You must send us your appeal within 28 days of being told about the refused decision - appeals made after this time will not be accepted.

To make an appeal, tell us the reasons why you disagree with our decision and include any new evidence to support this. Do not include evidence you used in your original application. You can send us your appeal by:

  • email to [email protected]
  • post to Camden Accessible Travel Solutions, London Borough of Camden, PO BOX 64175, WC1A 9BY

After we receive your appeal, it will be reviewed by our Appeal Panel within 21 days. The panel will then let you know their decision. If your appeal is unsuccessful you are entitled to request for a Stage 2 Appeal. The Stage 2 Appeal Panel will include three Councillors and a Medical Advisor to review all the evidence presented.

If you have any questions or want advice on making an email, contact us by email at [email protected].

Lost, stolen or damaged Taxicards

If your pass is lost or stolen, you must report it to the police. 

Replacing or updating a Taxicard

If you need to update your pass or need a replacement, call 020 7934 9791 between 9am and 5pm, Monday to Friday or visit the London Council's website (link: https://www.londoncouncils.gov.uk/services/taxicard/replacing-your-taxicard)

Taxicards issued by other London boroughs

You'll need to complete a new application if your pass was issued by another London borough. If you automatically qualify, you'll need to provide a copy of your entitlement letter dated within the last 12 months.

Get in touch

If you have any questions or want support, you can contact us by:

  • phone on 020 7974 6435, Monday to Friday, 9am to 5pm
  • email at [email protected]
  • post to Camden Accessible Travel Solutions, London Borough of Camden, PO BOX 64175, WC1A 9BY