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Report a fire or structural safety issue in a high-rise building

The Building Safety Act 2022 requires us to record and report safety occurrences in high-rise buildings to the Building Safety Regulator.  

Safety occurrences are incidents or risks involving: 

  • structural failure of the building 
  • fire safety in the design and construction phase 
  • the spread of fire or smoke in an occupied building  

Anyone can report a safety occurrence. You don’t need to live in the building or be a Camden resident. 

If there is an immediate safety risk, you must call 999.  

If something is damaged or not working properly, you can report a repair.

What should be reported

Report anything that could cause fire, smoke, or structural damage in a high-rise building. This includes: 

  • fire or anything that could cause a fire to spread 
  • a full or partial building collapse 
  • faulty or poor-quality building work 
  • structural defects 
  • fire safety failures — like broken fire doors, smoke detectors or vents that don’t open automatically 

If you live in a high-rise building and are unsure about how to report an issue, speak to your Building Safety Manager. Contact them by:  

If you phone, leave a message with your name, building and number. Your Building Safety Manager will call you back.  

How to report a suspected safety occurrence  

Use the form to report a suspected safety occurrence. Add as much detail as you can to help us understand the issue. 

You can also report a suspected safety occurrence to your Building Safety Manager by phone or email. 

All reports are confidential and follow data protection rules. If a safety occurrence has been reported, we’ll only tell residents that a report was made, not who made it. 

Report a fire or structural safety issue

What happens next   

We’ll review your report and contact you within 2 working days using the details you provided. 

If you only provided a phone number, we’ll try to call you twice. 

After you've submitted your suspected safety occurrence, we'll investigate your report and determine if a Mandatory Occurrence Report is required. 

We have 10 days to: 

  • investigate what happened or what could have happened 
  • find out why it happened 
  • take any steps needed to reduce or fix the issue 
  • send a mandatory notice to the Building Safety Regulator 
  • send you a reference number — use it if you need to contact us again 

If you disagree with our decision   

If you disagree with our decision, you can: 

Requesting an update on your report   

You can contact your Building Safety Manager for an update using the reference number that we sent to you.   

When we’ve completed our investigation, we’ll let you know.   

If we make changes to this reporting process   

Our safety occurrence reporting system is known as ‘Mandatory Occurrence Reporting. 

We’ll consult you if we need to change our mandatory occurrence reporting system. This is in line with our Resident Engagement strategy.   

View the mandatory occurrence reporting policy (PDF) 

If you need a translation or alternative format of this policy, such as large text or braille, email [email protected].   

Have your say 

We’re running a consultation on this process. Find out more about how to take part in the consultation.  

How to make a complaint 

If you’re unhappy with our service, you can make a complaint.