Skip to main content

beta This is the improved Camden website. Tell us what you think.

Repairs and maintenance contractors

From April 2026, we're introducing new contractors for some repairs and maintenance services.

New contractors will carry out work on heating, lifts and estate services. Camden operatives will continue to service and repair individual heating systems.

How you report your repair is not changing.

If a contractor needs to come to your home

All operatives and contractors carry photo ID. Always ask to see it before letting someone into your home.

Who is responsible for checks and maintenance

Heating

Camden operatives will be responsible for repairing and servicing individual heating systems, for example, homes with their own boiler.

BTU will be responsible for maintaining and repairing communal heating systems in the North of the borough.

TDK will be responsible for maintaining and repairing communal heating systems in the South of the borough.

Bulk gas

Camden owns some gas mains across the borough.

TDK will be responsible for carrying out work on the bulk gas network.

Water services 

Sureserve will be responsible for safety checks and repairs to cold water services, including cold water tanks.

Alarms

Ventro will be responsible for checking and maintaining fire alarm panels and building alarm systems.

Estate lighting

Openview will continue to carry out repairs to estate lighting, including outdoor areas and shared spaces such as lobbies and corridors.

Lifts

Amalgamated will be responsible for maintaining more than 500 lifts across our estates and carrying out regular safety checks.

Door entry systems, including intercoms

SCCI and Alphatrack will continue to share responsibility for maintaining and repairing door entry systems, including intercoms.