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Repairs and Operations: structure and responsibilities

Repairs and operations deliver repairs and maintenance to Camden council homes, void properties and temporary accommodations. We make sure repairs are carried out safely, efficiently and to a good standard. 

We provide a range of services to residents including: 

  • routine and emergency repairs 
  • damp and mould management  
  • major and complex repairs 
  • legal disrepair works 
  • fire risk assessment (FRA) works 
  • repairs for void properties and temporary accommodation 

We also manage mechanical and electrical (M and E) services, including: 

  • mechanical services, which cover gas, heating and hot water systems 
  • electrical services, which cover lifts, door entry systems, communal electrics, estate lighting, TV reception systems and roller shutters 

Repairs: what we do 

Responsive repairs  

Our work includes: 

  • arranging and completing routine repairs in council homes 
  • responding to emergency repairs 
  • planning and scheduling repair appointments 
  • managing repairs operatives and contractors 

Damp and mould 

Our work includes: 

  • responding to reports of damp and mould 
  • prioritising urgent cases 
  • arranging inspections and follow-on works 
  • monitoring cases through to completion 

Major, specialist and adapted repairs 

Our work includes: 

  • delivering major repairs and complex repairs 
  • carrying out specialist repairs and adaptations 
  • supporting repairs linked to new build and specialist properties 
  • using surveying and technical support to scope and manage complex jobs 

Legal disrepair 

Our work includes: 

  • managing legal disrepair cases 
  • coordinating surveys, evidence and repair works 
  • delivering works needed to resolve disrepair cases 

Voids and temporary accommodation repairs 

Our work includes: 

  • repairing and preparing empty homes so they can be used again 
  • delivering repair works in temporary accommodation 
  • supporting coordination of void works and property turnaround   

Mechanical and electrical services 

Our work includes: 

  • maintaining gas, domestic and district heating and water systems 
  • maintaining lifts and electrical systems across estates 
  • managing servicing, inspections and compliance works 
  • supporting the safe operation of communal systems and equipment 

Repairs team structure 

View the Repairs and Operations structure chart (PDF). 

Text description of the structure chart 

Tony Castle is Head of Repairs and Operations. His direct reports are: 

  • Operations and D&M Lead 
  • M&E Operations Manager 
  • Commercial Lead 
  • Head of Voids 
  • Complex Repairs Operations Lead 
  • Programme Manager (Disrepair) 

The Operations and D&M Lead manages: 

The Repairs Operations Manager (Routine) North manages 

Repairs Managers (x6) 

Trades (x17.5) 

  • General Trades (x21.5) 
  • Labourers (x4.5) 
  • Apprentices (x5.5) 
  • Multi-Tradesmen (x12) 
  • Tradesman Placeholders (x9.5) 

The Repairs Operations Manager (Reactive) South manages: 

  • Repairs Managers (x6) 
  • Trades (x17.5) 
  • General Trades (x21.5) 
  • Labourers (x4.5) 
  • Apprentices (x5.5) 
  • Multi-Tradesmen (x12) 
  • Tradesman Placeholders (x9.5) 

Operational Scheduling and Urgent Mould Lead manages:

  • Planners (x10) 
  • Mould Marshals (x6) 
  • Legal Disrepair Work Manager (D&M) 

The M&E Operations Manager manages: 

  • M&E Contract Manager (x5 
  • M&E Managers (x5) 
  • M&E Contract Manager 
  • Gas Technical Officer 
  • Electrical Compliance Manager 
  • Electrical Technical Officer 
  • Domestic Heating Managers (x2) 
  • Supervisors (x4) 
  • Planners (x5) 
  • Domestic Gas Engineers (x24) 
  • Multi-Traders (x4) 

The Commercial Lead manages: 

  • Compliance Manager 
  • Operational Support Manager  
  • Operational Logistic Manager 
  • Stores Officer 
  • Store Handler (x2.5) 
  • Repair Support Officer (x4) 
  • Repairs and Operations Commercial Managers 
  • Quantity Surveyor 
  • Order Compliance Officers (x4) 

The Head of Voids manages: 

  • Voids Operations Manager 
  • Repairs Manager (Specialist) 
  • Voids Manager Voids Managers (x7) 
  • Voids Technical Manager 
  • Building Adaptation Surveyor 
  • Repairs Coordinator (Voids) 
  • Workshop Manager 

The Complex Repairs Operations Lead manages: 

  • FRA Consultant Lead 
  • Planners (x2) 
  • Multi-Trade Operatives (x4) 
  • Door Inspectors (x2) 
  • Occupational Therapy (OT) Manager 
  • OT Surveyor 
  • OT Scheduling Manager 
  • Major Repairs Operations Manager  
  • Major Repairs Managers (x5) 
  • Repairs Manager (FRA) 
  • FRA Repairs Operatives (Carpenters) (x3) 
  • Repairs Managers (New Build) (x2) 

The Programme Manager (Disrepair) manages: 

  • Legal Disrepair Manager 
  • Paralegal 
  • Surveyors (x6) 
  • Legal Disrepair Work Managers (x6)