Repairing or improving your home
If something is damaged or not working in your home or communal area, you can report it online. If a repair is your responsibility, watch our repair videos to help you fix it.
Report a repair
To report a gas leak call 0808 175 8880.
All other repairs should be reported online. If you can, upload photos to help us prioritise your repair. Find out how to report a repair.
Damp and mould
Mould is a type of fungus that grows in damp places. It’s usually caused by condensation, but can also be caused by leaks.
Black mould in your home can affect your health. It’s important to report signs of mould as soon as you can. Find out more about:
Tenant responsibility for repairs
Some repairs are your responsibility. Find out more about tenant responsibility for repairs.
Home repair videos are there to help you:
- bleed a radiator
- unblock a sink
- repair a dripping tap
Improving or altering your home
As a secure tenant, we want you to make your home your own.
You can decorate and lay carpets in your home without our permission. View tenant responsibility for maintenance and repairs.
If you want to make changes to the structure of your home or fixtures and fittings, you must:
- ask for permission in writing from your Neighbourhood Housing Officer team
- get any necessary planning permission
Find out about making alterations or improvements to your home.
When things do not go to plan
Claim a heating rebate
If you’ve been without communal heating, hot water or gas for more than 3 days, you may be able to claim a heating rebate or compensation.
Claim compensation for a broken lift
If your lift was not working and you use it to get to and from your home, you may be able to claim compensation for a broken lift.
Website translation and accessibility options
You can adapt our content to meet your needs using free tools to support:
Explore options to get involved
There are lots of opportunities to get involved in your local neighbourhood or to work with us to improve housing services. You can:
- join a residents panel
- set up a Tenant and Resident Association (TRA)
- apply for a grant to improve your neighbourhood
Find out how to get involved.