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Paying your rent and bills

New tenants 

During the first 6 months of your tenancy, you’ll be offered extra support from a Tenant Income Officer. They will contact you during your tenancy sign up or immediately after you move in. If any rent issues come up, they’ll work with you to sort them out.   

Paying your rent 

How to pay your rent 

There are lots of ways to pay your rent and you can choose what works best for you.   

Managing your rent account 

You can check your rent balance and payments at any time through your Camden Account. You can register for a new account a week after signing your tenancy agreement.  

Register for a Camden Account   

Rent arrears 

If you have money worries or are in rent arrears, it’s important to contact a member of the Housing Income Team. We’re here to help.

You can: 

Paying for Council Tax 

You must register for Council Tax at your new address, as it’s a separate charge. You may be eligible for Council Tax Support if you’re on a low income.   

Tell the benefits service you’ve moved  

If you’re a new tenant and receive benefits, you must tell the Department of Work and Pensions (DWP) that you’ve moved.     

If you received Housing Benefit at your previous address, tell us about your change of address.  

If you need to claim for the first time, you can apply for Universal Credit. If you’re of pension age and living in specified or temporary accommodation, you may be able to apply for Housing Benefit.   

If you’re not sure if you qualify for benefits, our benefits team can help. Call 020 7974 4444 or visit benefits and financial support.   

Paying for water, gas and electricity   

You’ll need to set up and pay for water, electricity and heating separately as your rent does not include these bills.   

Water 

You’re responsible for your water bills, and you should contact Thames Water to set up your account and pay your water bills directly. Call their customer line on 0800 980 8800.   

Electricity and gas 

If your home does not have communal heating, you’ll need to choose your own gas and electricity supplier and pay them directly for your usage. 

If your home has communal heating, a fixed weekly charge is included in your rent.     

How to save energy 

If you need help with energy saving to reduce your bills you can:  

Ending your tenancy  

You must return your keys and fobs by midday on the day you move. If you do not do this, we’ll continue to charge you rent.

Find out more about ending your tenancy.    

Website translation and accessibility options 

You can adapt our content to meet your needs using free tools to support: 

Explore options to get involved 

There are lots of opportunities to get involved in your local neighbourhood or to work with us to improve housing services. You can: 

  • join a residents panel 
  • set up a Tenant and Resident Association (TRA) 
  • apply for a grant to improve your neighbourhood 

Find out how to get involved.