Housing Repairs Policy
Living in safe and decent housing is an essential aspect of a good life. We recognise that the quality of our repairs service has a direct impact on the quality of life, health and wellbeing of our residents.
As a social landlord, we have a responsibility to keep tenants and leaseholders safe in their homes. The Repairs Policy sets out what tenants and leaseholders can expect from Camden’s repairs service, including targets for response times and how we prioritise emergency and urgent repairs.
The policy outlines the Council’s approach to managing and responding to repairs, reflecting the importance of maintaining safe homes for residents.
- View the Repairs Policy (PDF)
- View the Repairs Policy: Easy Read (PDF)
- View the Repairs Policy (BSL)
How to report a repair
Tenants can report and track a repair online or by WhatsApp, live chat or SMS 7 days a week. For day-to-day repairs, these are the only way to report a repair.
Tenants and Leaseholders can find out more about reporting repairs.
Telling us about your situation
You can tell any member of our Housing and Property team who's supporting you if something is affecting you or if you need any changes to our service. This helps us support you in the best way possible.
Changes we can make include:
- communicating using your preferred method of contact
- speaking to a nominated advocate on your behalf
- translation or interpretation such as braille, British Sign Language (BSL)
- meeting at an accessible venue
- ringing your doorbell more than once to give you time to answer