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Complain about a councillor

Councillors are elected representatives for the borough. They’re elected every 4 years and serve a 4-year term. The Council has agreed to have a Code of Conduct for Councillors, which they must follow. This tells them the behaviour that’s expected of them by the Council and it explains what could happen if they do not follow it or fail to meet the standards it sets for them. 

If you think a councillor has not acted as they’re expected to and have broken the code, you can make a complaint about them. 

What you can make a complaint about 

You can make a complaint if the councillor has broken the Code of Conduct, such as: 

  • misusing council resources 
  • insulting, bullying or harassing someone 
  • using their position to unfairly benefit themselves or their friends or family

How to make a complaint 

There are 3 ways you can make a complaint. 

Complain online 

You can make a complaint using our online form. 

You’ll be asked for: 

  • your contact details 
  • the name of the councillor you’re complaining about 
  • details about your complaint – be as specific as you can be 

Make a complaint

Complain by email 

To make a complaint by email, print and complete the Complaint Against A Councillor Form. 

Send it to the Borough Solicitor Andrew Maughan at [email protected]. 

Complain by post 

To make a complaint by post, print and complete the Complaint Against A Councillor Form. 

Send it to:  

Andrew Maughan 
London Borough of Camden 
5 Pancras Square 
King’s Cross 
London 
N1C 4AG 

Contacting us by post is usually the slowest method and you’ll need to pay for postage. If you can, try one of the other ways to make a complaint first. 

What happens next 

Your complaint will be looked at by the Borough Solicitor within 20 working days. They’ll let you know if your complaint will be investigated and explain the next steps. 

Get in touch 

If you need help making a complaint against a councillor, get in touch with Andrew Maughan, the Borough Solicitor, by: