Communal entry doors for street properties

We have a legal duty to carry out regular fire and building safety checks in communal areas.  

As of March 2026, we were only able to access 77% of street properties during our initial visit to complete the legally required smoke detector checks. Some properties require up to four visits, with each unsuccessful attempt incurring additional costs. In some cases, we've had to ask residents to let us in or, where access could not be gained, force entry to complete fire risk assessments.

To avoid this and to keep everyone safe, we’re fitting a universal key system to all communal doors. 

The universal key system  

A universal key system simplifies access to our buildings. It consists of a master key that can open multiple locks, while each individual lock has its own specific key.

This setup is ideal for communal entrance doors and shared areas, providing convenience for all residents. Importantly, it is designed with privacy in mind, ensuring that individual flat doors remain secure and accessible only to their owners. 

Background and consultation

The project was originally introduced in 2019 after consultation and a forum attended by leaseholders, residents, and council staff.

After a limited pilot, it was decided to proceed with a full rollout. However, this was paused due to COVID-19 restrictions. The project is now being rolled out across Camden. 

How the universal key system works  

We store the universal key securely at our head office. Any officer or contractor who needs to use it must sign it out and sign it back in. This means we always know who has the key and for how long.   

If an officer or contractor needs to access a communal area, they will always wear a uniform and carry ID. 

What this means for you 

We will always try to let you know in advance about any lock installations or planned work. We are exploring the option of sending advance SMS text messages before these visits and hope to have this in place within the next 12 months. 

When we replace a communal door lock, each flat within the block receives 3 keys for the new lock. The keys are free of charge and sent by special delivery. This means they must be signed for.  

You must not change the communal lock. This would be a breach of your tenancy agreement.  

Ordering additional keys 

All properties will receive 3 keys free of charge. If you require additional keys they will cost £15 each. 

Email your full name, address, phone number, and the number of keys you need to [email protected] or call 020 7974 4444.  

If you lose your communal door key 

If you lose your communal access key, email [email protected]. 

Leaseholders 

If you’re a leaseholder, in most cases these changes are covered under Section 12 of the lease agreement we have with you. 

If you need additional information please contact the Leaseholder Services team at [email protected].

Further information 

Find out more about the decision to introduce the universal key system.