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Camden Winter Wellness Service Privacy Notice

The Camden Winter Wellness Service is a free seasonal service delivered across Camden, offering tailored support, information, and referrals to help eligible Camden tenants aged 65 and over to stay warm, safe, well, and connected during the winter. The service is delivered between October to March by a dedicated Winter Wellness Advisor from Age UK Camden.  

The Winter Wellness Advisor will contact eligible residents directly by telephone offering personalised and preventative support to help them:  

  • connect to services who can help keep their home warm and safe, give advice about money and housing, and keep bills low   
  • access health and wellbeing services and information, including where to get a flu vaccine or other seasonal vaccinations 
  • get small grants or other financial support if they are struggling to afford the essentials 
  • learn about and connect to local groups and activities 

How your data is used 

If you have any questions or concerns about how Camden Council uses your personal data, you may contact the Data Protection Officer by email at [email protected] or send a letter for the attention of the Data Protection Officer at Town Hall, Judd Street, London, WC1H 9JE. 

The council has a duty under the Care Act to support people to stay healthy and to help people be able to live independently. This is known as a task in the public interest and in order to help and support you we need to be able to collect some information about you. If we need to make a referral to support services on your behalf, we will usually ask for your consent to do so, unless we were to have concerns for your safety. 

We will only share your data with approved services who help the council provide support to Camden residents. We will not share your data with any other organisation or business. 

Your data will be stored securely in the UK. We will retain your data for the duration of this service in case we need to offer you support in the future. This means your data will be kept for approximately three years from October 2026 until September 2029. Any data held will be securely deleted at the end of the service period. 

Where you have given us consent to make a referral on your behalf, you have the right to withdraw that consent and if at any point you wish to see a copy of the data held on you, details of how the council uses and stores your data, or receive further details regarding your rights, you can request this from by following instructions on our website, by emailing [email protected], or sending a letter for the attention of the Data Protection Officer at Town Hall, Judd Street, London, WC1H 9JE.