What it is
The Floating Support Service supports vulnerable adults and families who need extra help to sustain a tenancy and achieve independence.
Who is eligible
You can refer yourself to the service if you're:
- at risk of losing your home and are a homeowner, a housing association tenant or a private tenant
- moving into independent accommodation through the Adult or Young Person Pathway
- moving into settled private rented accommodation through Housing Options and have a support need
If you're a council tenant and need help to manage your tenancy, contact your Neighbourhood Housing Officer.
What we can help with
We can help you to:
- get rent arrears under control
- claim welfare benefits you're entitled to
- learn about managing your money
- work towards and achieve a healthy lifestyle
- register with a doctor, dentist and access other health services
- resettle into your new home
- sustain your tenancy
What we cannot help with
Unfortunately, we cannot provide help with:
- personal care
- domestic tasks such as cooking or cleaning
- counselling or befriending
How to get support
You can refer yourself by calling 020 7974 5366.
You or a referring agency can also complete the Floating Support referral form (PDF) and email it to [email protected].
What happens next
Once we receive a referral, we aim to contact you within 5 working days and meet you within 10 working days.
Hours of service
Office hours are 9am to 5pm. However, the service is available between 8am and 6pm if this has been arranged in advance. This means that if you are working, we can arrange to see you at a time that suits you.
For further information, call the Floating Support Service duty desk on 0207 974 5366.
Help us improve our service
If you're an organisation or team that works with Floating Support, complete the Floating Support questionnaire to help us improve our services.